Privacy Policy

1) Introduction

At Donzon (“Donzon”, “we”, “us”, or “our”), we respect your privacy. This Privacy Policy explains what information we collect, how we use it, with whom we share it, and the choices you have when using our classifieds marketplace and related services (the “Services”).

2) Scope & Controller

This Policy applies to our website, mobile experiences, and communications that link to it. Donzon is the controller of your personal data unless stated otherwise. If you access third-party services (e.g., payment providers), their privacy policies govern their handling of your data.

3) Data We Collect

a) Information you provide to us

• Account details (name, email, phone, password hash).
• Profile and listing data (titles, descriptions, prices, attributes, media, preferences, location you provide).
• Messages, reviews, inquiries, support requests.
• Payment and billing details (processed securely by our payment partners; we store limited tokens/metadata).

b) Information collected automatically

• Device and log data (IP address, browser type, OS, referring/exit pages, timestamps, language, crash/error data).
• Usage data (pages viewed, search queries, interactions, feature usage, performance metrics).
• Approximate location based on IP or with your consent via the browser.
• Cookies, pixels, SDKs (see “Cookies & Similar Tech”).

c) Information from third parties

• Payment processors (payment status, fraud signals).
• Analytics/advertising partners (aggregated audience and campaign metrics).
• Anti-fraud/verification providers (risk scoring where applicable).

4) Cookies & Similar Technologies

We use cookies, local storage, pixels, and SDKs to operate the Services, remember preferences, measure performance, and personalize content/ads. You can manage cookies via your browser settings and, where offered, our in-product preferences. Disabling certain cookies may affect site functionality.

5) How We Use Data

• Provide and maintain the Services (accounts, listings, media hosting, messaging).
• Facilitate discovery and relevance (search, sorting, recommendations, featured placements).
• Process payments for paid features (e.g., featured listings, promotions).
• Safety, security, and moderation (detect, prevent, and respond to spam, fraud, abuse, violations of our Terms or law).
• Communicate with you (service, transactional, security, and—where permitted—marketing messages).
• Analytics, research, and product improvement.
• Legal compliance and enforcement of our Terms & Conditions.

6) Legal Bases (where applicable)

• Contract: To provide the Services you request.
• Legitimate interests: To secure, improve, and market our Services, balanced against your rights.
• Consent: For certain cookies, marketing, or location features (you can withdraw consent at any time).
• Legal obligation: To comply with applicable laws and requests from authorities.

7) Sharing & Disclosures

• Service providers (hosting, storage/CDN, analytics, payments, communications, security, support) under contract.
• Other users and the public (your listings, profile name, media, and selected details are public by design).
• Legal and safety (to comply with law, enforce our Terms, or protect rights, safety, and property).
• Business transfers (as part of a merger, acquisition, or asset sale; your data may transfer with business continuity safeguards).

8) Advertising, Analytics & Communications

• We use analytics to understand usage and improve experiences.
• We may show contextual or (where permitted) personalized ads; ad partners may use cookies/IDs to measure performance.
• You can opt out of marketing emails via the unsubscribe link; we’ll still send essential service messages.

9) Retention

We keep personal data for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type and context (e.g., financial records may be kept longer for regulatory reasons).

10) Security

We implement technical and organizational safeguards designed to protect personal data (access controls, encryption in transit, backups). No method of transmission or storage is 100% secure; you use the Services at your own risk. Please keep your credentials confidential and report suspected issues to security@donzon.com.

11) Your Choices & Rights

Depending on your location, you may have rights to access, correct, delete, restrict, or port your data, and to object or withdraw consent. We’ll honor applicable requests subject to legal limits and verification. To make a request, contact privacy@donzon.com.

• Account & listings: You can edit or delete certain data in your account dashboard.
• Marketing: Use the unsubscribe link or in-product settings.
• Cookies: Control via browser and available in-product choices.

12) Children

The Services are not directed to children under 18, and we do not knowingly collect personal data from them. If you believe a minor has provided us data, contact privacy@donzon.com to request deletion.

13) International Transfers

We may process and store data outside your country (including the UAE and other jurisdictions). Where required, we implement appropriate safeguards (e.g., contractual clauses) to protect your data across borders.

14) Changes to this Policy

We may update this Policy periodically. We’ll post the updated version with a new “Last updated” date and, where appropriate, provide additional notice. Continued use after changes means you accept the revised Policy.

15) Contact Us

For questions or requests about this Policy, contact:
Email: privacy@donzon.com
Legal: legal@donzon.com
Support: support@donzon.com

Note: This Policy is for general information and does not constitute legal advice. You should consult counsel to tailor it for your operations and applicable laws (including UAE requirements and, if relevant, GDPR/UK GDPR, PDPL, and other local rules).